Merchant story: How a handmade cosmetics brand escaped hidden fees and restored cash flow

Her success brought more online orders. It also exposed the cracks in her payment setup.
From her small studio in Stockholm, Ann built a natural, small-batch skincare brand. Rooted in organic ingredients and thoughtful craftsmanship, the business grew on a foundation of quality, authenticity, and genuine relationships with customers who trust her products and ingredients.
Ann spent years perfecting her botanical formulas, building a fiercely loyal customer base across the Nordics who kept coming back. Yet, behind the scenes, his business was being quietly choked by the financial terms of a massive global payment gateway.
As a small merchant, Ann was hit with a maze of confusing, variable interchange fees and hidden payment processing costs that made monthly accounting a nightmare. On top of that, her previous payment provider held onto her funds for over a week before releasing them. This delayed payout timing was crippling for a small-batch producer.
She needed fast cash flow to purchase raw ingredients and keep production moving. To top it off, whenever she tried to contest the fees, she was met with faceless, automated support.
The breaking point led her to a payment provider that offered low, transparent, blended rates with zero hidden surprises. Today, this natural skincare online shop operates on daily payouts, injecting cash straight back into inventory the moment a sale happens, with the peace of mind that 365/24/7 human support is there if things ever go wrong.
Don’t wait until confusing fee structures and delayed access to your own revenue begin slowing your growth. At Maksu, we help merchants from Europe and beyond move forward with transparent pricing, daily payouts, and human support when it matters most.
Built, hosted, and operated in Europe, our online payment platform Maksu was designed with businesses like Ann’s in mind – ambitious merchants who need a payment partner that understands every sale isn’t just an online payment transaction; it is what keeps their business moving.
About Maksu
Maksu is a European online payments provider helping micro, small, and medium-sized merchants grow through simple, secure, and affordable online payments. While focusing on supporting SMBs, Maksu also delivers customizable enterprise solutions tailored to complex business needs. Built on Modirum’s 25-year legacy in FinTech and payment technology, Maksu empowers online businesses and e-shops to maximize conversions and eliminate payment friction through a seamless payment experience.
As a Payment Institution, licensed by the Austrian Financial Market Authority (FMA), Maksu delivers regulated payment services across Europe and worldwide. With headquarters in Vienna and operations in London and the UK, Maksu’s mission is to make advanced cross-border payment capabilities easier, fairer, and more accessible for every business, from emerging e-shops to established international brands. More info at www.maksupay.com

